How Much Does It Cost To Fix A Cracked Phone.Com Proform 675 Elliptical Trainer Problems

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Proform 675 Elliptical Trainer Problems

The Proform 675 Elliptical Trainer is a basic cardio cross trainer at a low price. It is priced at $299.00 which is below the $1000.00 minimum price we recommend people pay for a good elliptical trainer. It has a number of good features which include

  • Wide big pedals
  • Large console with LCD display that allows you to track speed, time, distance and calories.
  • Heart rate ECG sensors for heart rate
  • Fan with two speeds
  • Icon’s SMR Silent Magnetic Resistance

However, it only has a very short stride length of 14 inches, which prevents anyone with normal or longer legs from using this elliptical trainer comfortably. We decided to purchase the Proform 675 Elliptical Trainer and put it to the test. It arrived just 2 weeks after we ordered it. However, it was broken and could not be assembled to conduct our tests. We have contacted customer service to get a replacement. This request was denied, but a technician was assigned to fix it.

The mechanic took another 10 days to arrive and immediately stated that it was beyond repair. After another 3 weeks, we received a replacement elliptical 675. After setting it up, our youngest tester, who has literally hundreds of hours on the elliptical, took it for an initial ride. Everything was going well for about 30 minutes when it started generating significant noise. After some tightening of the elliptical trainer, the test was continued. After an hour of riding the Proform 675, our tester took a break and let our second tester take the elliptical for a walk. It was immediately noticed that the display console was not working. Despite several attempts to get it working, we concluded it was dead. Again we called customer service for assistance. Apparently they were irritated by our request for a new console and a visit from a technician. They did not respond to our emails and it was only because we had access to the supervisor number at Icon that we were able to resolve the issue. All this necessitated another 12 days of delay.

The technician came and replaced the Proform 675 Elliptical Console and it tested fine, but while we were testing it an additional problem arose. The technician noted that there was something wrong with the magnetic resistance. After inspection, he stated that the silent magneto resistance module of the SMR was failing and needed to be replaced. Again we spent a lot of time on the phone with customer service as they did not respond to our emails. We have decided to request a refund under the 30 refund clause. We have been told that it has been more than 30 days since we purchased the Proform 675 Elliptical and we are not eligible.

While gathering background information about this device, we came across a large number of customer reviews that found the Proform 675 to be very poor fitness equipment. The complete lack of any quality and extremely poor customer service was a common thread in most of the product reviews. We strongly recommend that you do not purchase the Proform 675 Elliptical Trainer. Again, it is not wise to purchase an elliptical trainer that does not have an initial price of at least $1000.00. It is paramount to check customer reviews before considering purchasing an elliptical trainer.

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