How To Fix Error Message Connection Error.Check Your Internet Connection Netsh Pop-Up and How to Fix It

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Netsh Pop-Up and How to Fix It

Note: These events are based on the problems I am experiencing with my personal computer. The instructions below should not be considered a complete solution to this problem. This is a list of steps I used to fix my computer system from the netsh.exe popup. Your situation may be similar but different. If all else fails, consult a professional computer technician.

If you are one of those trying to fix the annoying netsh.exe popup, this might help.

I’m running Windows XP Pro and first encountered this problem around the first week of July 2007. I don’t know if these two are related, but I downloaded and installed Windows Service Pack 3.

My antivirus is CA Antivirus 2009 and I have Network Magic installed.

I searched online to find out what netsh.exe even is. Was it a virus? No it is not! Netsh.exe is part of the Windows XP files.

Now let’s put it all together!

The problem:

CA quarantines the netsh.exe file as a virus. [False positive reading from the CA antivirus program.]

When CA removed the netsh.exe file, the Network Magic nmctxth.exe file looked for this file and did not see it for its work.

The result was the annoying netsh.exe popup.

I did a search on my computer and sure enough netsh.exe was missing.

The solution:

Return the netsh.exe file to its original location. Since CA removed it, I just had to tell him to put it back.

Note: I checked a computer that did not have this problem and here are the netsh.exe file locations.

Here are the steps on how I got CA to restore my netsh.exe.

1. I found my CA Antivirus program by going to my Start button and clicking on it; which brings up the menu and button for my CA Antivirus.

Now your computer may not have it in the same location. From the Start button, you may need to click the All Programs tap to find it. If you can’t find it there, you should be able to click on My Computer, go to your C: drive, go to your Program Files folder and open it, go to the CA folder and open it, go to CA Internet Folder Security Suite and open it, go to the CA Anti-Virus folder and open it, find the caav icon. Double click on it.

2. Click the Quarantine button, which will show you all the files quarantined by the CA. There were two locations of netsh.exe on my system.

3. Click the first netsh.exe file in the list to highlight it.

4. When the file is highlighted, click the Restore tap. This process will restore or place your netsh.exe file back to its original location. You should get a message that your file has been restored.

5. Repeat this process with the remaining netsh.exe files.

6. You may also receive a boxed note instructing the CA not to attempt to quarantine this file again. If so, check this box to prevent the CA from quarantining the file again. Close the CA antivirus window.

This process should take care of your netsh.exe popup, it made minds.

If you know someone with a similar type of problem, send them this e-book.

Thank you for your time and I hope it helps.

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